Q1. How do new customers usually find you?
*
Mostly word of mouth
Website or social sometimes
Ads or posts bring leads weekly
Leads come in every week on purpose
Q2. Do people know what to do when they visit your website?
*
Not really
Sometimes
Yes, it’s clear
Yes, and it works well
Q3. Do you collect contact info from visitors?
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Not really
Sometimes
Yes, it’s clear
Yes, and it works well
Q4. Are leads coming in even when you’re busy?
*
No
Only sometimes
Yes, but not steady
Yes, consistently
Q5. How fast do you reply to new leads?
*
Over a day
Same day
Within a few hours
Within minutes
Q6. Do you follow up if someone doesn’t book?
*
No
Once
A few times
Automatically
Q7. Can people book without calling or texting?
*
No
Sometimes
Yes
Yes, anytime
Q8. Do leads ever ghost you?
*
All the time
Often
Sometimes
Rarely
Q9. Do customers get reminders before visits?
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No
Sometimes
Yes
Yes, automatically
Q10. Do customers know what to expect before they arrive?
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Not really
Sometimes
Yes
Yes, very clear
Q11. Do no-shows hurt your calendar?
*
All the time
Often
Sometimes
Rarely
Q12. Is your onboarding the same every time?
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No
Sometimes
Mostly
Yes, always
Q13. Do customers come back after their first visit?
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Rarely
Sometimes
Often
Most of the time
Q14. Do you ask for reviews?
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No
Sometimes
Often
Automatically
Q15. Do past customers get follow-ups?
*
No
Rarely
Sometimes
Yes, regularly
Q16. Do you know where your growth comes from?
*
No idea
Some idea
Mostly
Very clear
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Email
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